Customer Feedback

The feedback provided by our customers is extremely useful in helping us ensure that an excellent customer service is provided and helps us to make necessary improvements.  Please take a few moments to help Carrs Lane Conference Centre by filling in this questionnaire.

    Name (required)

    Company

    Date of Event

    Room used

    Telephone

    Your Email (required)


    How would you rate Carrs Lane Conference Centre in the following areas? (Please feel free to give feedback on the service that you received in any of the specific areas)


    Booking your event - The Booking Team
    Answering the initial enquiry?
    ExcellentGoodSatisfactoryPoor

    Returning calls/emails?
    ExcellentGoodSatisfactoryPoor

    The quality of information provided?
    ExcellentGoodSatisfactoryPoor

    The ease of booking?
    ExcellentGoodSatisfactoryPoor

    Comments

    On the day - Team on Duty
    The quality of service delivered by the team?
    ExcellentGoodSatisfactoryPoor

    The signage provided?
    ExcellentGoodSatisfactoryPoor

    The set up of the room (as the booking sheet)?
    ExcellentGoodSatisfactoryPoor

    Additional requests dealt with?
    ExcellentGoodSatisfactoryPoor

    Comments

    The Building and Room

    The overall impression of the building?
    ExcellentGoodSatisfactoryPoor

    The cleanliness of the building?
    ExcellentGoodSatisfactoryPoor

    The overall impression of the room?
    ExcellentGoodSatisfactoryPoor

    The cleanliness of the room?
    ExcellentGoodSatisfactoryPoor

    Comments

    The Facilities
    Temperature?
    ExcellentGoodSatisfactoryPoor

    The lighting in the room?
    ExcellentGoodSatisfactoryPoor

    The toilets?
    ExcellentGoodSatisfactoryPoor

    Comments

    Catering
    The quality of the food?
    ExcellentGoodSatisfactoryPoor

    The presentation of the food?
    ExcellentGoodSatisfactoryPoor

    Was the catering served on time?
    YesNo

    Comments

    Value for Money
    Room Hire?
    ExcellentGoodSatisfactoryPoor

    Catering?
    ExcellentGoodSatisfactoryPoor

    Comments

    General
    How did you hear about us?

    Please specify

    Have you used our conference facilities in the past?
    YesNo

    Will you use our conference facilities again?
    YesNo

    Would you recommend us to other colleagues/companies?
    YesNo

    Are there any services that you would like us to provide in the future?

    Please tick the box if you do not want your feedback comments (either on this form or by other means) to be used in CLCC's promotional literature.
    Do not use comments