Customer Feedback

The feedback provided by our customers is extremely useful in helping us ensure that an excellent customer service is provided and helps us to make necessary improvements.  Please take a few moments to help us by filling in this questionnaire.

Name (required)

Company

Date of Event

Room used

Telephone

Your Email (required)


How would you rate Carrs Lane Conference Centre in the following areas? (Please feel free to make comments upon the service that you received in any of the specific areas)


Booking your event - The Booking Team
Answering the initial enquiry?
ExcellentGoodSatisfactoryPoor

Returning calls/emails?
ExcellentGoodSatisfactoryPoor

The quality of information provided?
ExcellentGoodSatisfactoryPoor

The ease of booking?
ExcellentGoodSatisfactoryPoor

Comments

On the day - Team on Duty
The quality of service delivered by the team?
ExcellentGoodSatisfactoryPoor

The signage provided?
ExcellentGoodSatisfactoryPoor

The set up of the room (as the booking sheet)?
ExcellentGoodSatisfactoryPoor

Additional requests dealt with?
ExcellentGoodSatisfactoryPoor

Comments

The Building and Room

The overall impression of the building?
ExcellentGoodSatisfactoryPoor

The cleanliness of the building?
ExcellentGoodSatisfactoryPoor

The overall impression of the room?
ExcellentGoodSatisfactoryPoor

The cleanliness of the room?
ExcellentGoodSatisfactoryPoor

Comments

The Facilities
Temperature?
ExcellentGoodSatisfactoryPoor

The lighting in the room?
ExcellentGoodSatisfactoryPoor

The toilets?
ExcellentGoodSatisfactoryPoor

Comments

Catering
The quality of the food?
ExcellentGoodSatisfactoryPoor

The presentation of the food?
ExcellentGoodSatisfactoryPoor

Was the catering served on time?
YesNo

Comments

Value for Money
Room Hire?
ExcellentGoodSatisfactoryPoor

Catering?
ExcellentGoodSatisfactoryPoor

Comments

General
How did you hear about us?

Please specify

Have you used our conference facilities in the past?
YesNo

Will you use our conference facilities again?
YesNo

Would you recommend us to other colleagues/companies?
YesNo

Are there any services that you would like us to provide in the future?

Please tick the box if you do not want your comments (either on this form or by other means) to be used in CLCC's promotional literature.
Do not use comments